To Our Valued Managed IT Customers Happy Holidays & Thank you!

Posted on Tue, Dec 18, 2012

We are truly grateful to you for choosing us as your Managed IT service provider. It has been a sincere pleasure serving you this year.

Speaking on behalf of Atlantic and the Managed IT team, we hope that you have enjoyed the enhanced quality of our products/services. We will continue our efforts to meet your requirements and expectations in the future as well. Meanwhile, your unwavering support and patronage is what gets us out of bed in the morning.

Your honest suggestions and feedback have helped us shape our business to best fit your standards.

Again, thanks so much for choosing Atlantic. Let us know if there is anything we can ever do to assist you further.

We look forward to serving you for many years to come.

 

Regards,

Bill McLaughlin  |  Chief Technology Officer and Vice President, Managed Services

Atlantic, Tomorrow’s Office  |   134 West 26th St., New York,  NY 10001

P: 212-741-6400 ext. 2130  | C: 917-797-9934  |  E: bmclaughlin@tomorrowsoffice.com 

Tags: AtlanticCareIT, Managed IT, IT support, Atlantic, IT Services, IT

Dear Valued Customers: Gmail outage provokes snark, anxiety among users

Posted on Mon, Dec 10, 2012

12/10/2012  Gmail outage provokes snark, anxiety among users - click this link to read more: http://shar.es/6RLks

Quoted from this article "An official Google dashboard acknowledged the problem at 12:30 p.m. EST, though a flurry of tweets and Google Plus posts seem to indicate that the issues started hours earlier. That dashboard said that the problem "should be resolved" as of 1:10 p.m., and Gmail seemed to be working fine for this reporter as of about 1:30 p.m. Google also said that a Google Drive outage has occurred and since been fixed, but it's unclear whether it was related to the Gmail problem.

 

Gmail
Credit: Wikipedia

 

Unsurprisingly, the reactions on Twitter and Google Plus were immediate, though relatively muted in comparison to some other service outages. Alice Lee tweeted, "Every other moment: I hate email, I have like 2000 unread, why do we even bother anymore? Right now: oh God GMAIL IS DOWN WHAT DO WE DO," while James Bedell went with a simple "obligatory gmail freak-out tweet."

 

In contrast to Twitter, the bulk of the reaction on Google Plus was a little more genuinely annoyed. Android Central said, "Gmail is down and there's not a damn thing you can do about it," and Brooke Brown said, "Umm, so Gmail being down, does NOT help my stress level."

 

Derek De La Cruz went for the full freak-out with "AHHHHHHH!!!! Whats happening to Google Chrome? Google+ & Gmail Chat not loading. Gmail & Search is painfully SLOW. Co-Workers Google Chrome just crashed... followed by mine. AHhh the world is ending." (No, Mr. De La Cruz was not the only one to make apocalypse references in relation to the problem, in case you were wondering.)

 

While Gmail outages have been less common of late than they were during the product's earlier years, they're still not unknown -- an April event may have affected as many as 30 million customers, while another problem in June was less serious, though still widespread."

 

 

Tags: AtlanticCareIT, IT support, Gmail, Atlantic, Google

Join in on ATLANTIC's Pay It Forward Promotion & Partnership with the Red Cross

Posted on Fri, Nov 30, 2012

ATLANTIC Pay It Forward!

http://www.tomorrowsoffice.com/pay-it-forward-promotion

American Red Cross & Atlantic, Tomorrows Office partner together to help the NY & NJ communities devastated by Hurricane Sandy. Click on the link above to get involved....

Tags: disaster recovery, Atlantic, Frankenstorm, Hurricane Sandy

Tuesday October 30th Atlantic Offices Closed -AtlanticCareIT Operations Center Open

Posted on Mon, Oct 29, 2012

Dear Valued Customers,

Atlantic's offices will be closed on MONDAY 10/29/2012 AND TUESDAY 10/30/2012; NY and NJ are declared a state of emergency. Our AtlanticCareIT Operations Center will be working however, to ensure our clients' IT infrastructures are fully supported. Please do follow the same avenue for requesting support. We will re-open our offices on Tuesday October 30th, for business as usual (unless otherwise indicated.) Stay safe, and please follow the instructions listed for minimizing impact on your IT infrastructures:

 

1. Turn down any non-needed equipment, to include servers, workstations, laptops, monitors, fans, speakers, etc at your desk or IT area.

 

2. Only maintain business critical servers online (Exchange email servers, File Servers, Business Applications)

 

3. Relocate any IT equipment that is located by windows or possible leakage areas (including ceilings and doorways)

 

During the storms:

 

1. Expect electical outages, fluxuations, brownages, etc.

 

2. There may be outages of Internet Service Providers (Cable, FIOS, T-1, DSL) services

 

3. There may be outages of websites, including hosted websites

 

4. There may be outages of DNS servers which would prevent sites and services (FTP, email, web, VPN, remote) from working properly

 

5. Phone service provides (analog and digital) may be out for extended periods of time

 

6. UPS (Uninterupted Power Supplies) may run out of battery power

Thank you, and stay safe,

Your Atlantic Family

Tags: AtlanticCareIT, Atlantic, IT infrastructure, Frankenstorm, IT

TUESDAY 10/30/2012 Atlantic Offices Closed -AtlanticCare IT Operations Center Open

Posted on Sun, Oct 28, 2012

Dear Valued Customers,

Atlantic's offices will be closed on MONDAY 10/29/2012 AND TUESDAY 10/30/2012; NY and NJ are declared a state of emergency. Our AtlanticCareIT Operations Center will be working however, to ensure our clients' IT infrastructures are fully supported. Please do follow the same avenue for requesting support. We will re-open our offices on Tuesday October 30th, for business as usual (unless otherwise indicated.) Stay safe, and please follow the instructions listed for minimizing impact on your IT infrastructures:

 

1. Turn down any non-needed equipment, to include servers, workstations, laptops, monitors, fans, speakers, etc at your desk or IT area.

 

2. Only maintain business critical servers online (Exchange email servers, File Servers, Business Applications)

 

3. Relocate any IT equipment that is located by windows or possible leakage areas (including ceilings and doorways)

 

During the storms:

 

1. Expect electical outages, fluxuations, brownages, etc.

 

2. There may be outages of Internet Service Providers (Cable, FIOS, T-1, DSL) services

 

3. There may be outages of websites, including hosted websites

 

4. There may be outages of DNS servers which would prevent sites and services (FTP, email, web, VPN, remote) from working properly

 

5. Phone service provides (analog and digital) may be out for extended periods of time

 

6. UPS (Uninterupted Power Supplies) may run out of battery power

Thank you, and stay safe,

Your Atlantic Family

Tags: AtlanticCareIT, Managed IT, Atlantic, IT infrastructure, IT Services, Frankenstorm

URGENT! Clients: How to Prepare for the Storm to minimize impact on IT:

Posted on Fri, Oct 26, 2012

As we all prepare for the upcoming forecasted Hurricane Sandy, we would like to inform every one of the news and impact of this storm:

Meteorologists are predicting that Hurricane Sandy, now a category 1 storm, is turning into an "extra-tropical cyclone" that will hit a broad region with 50 mph winds and rain and storm surges as it barrels up the East Coast towards New York, in what some are calling the "storm of the century."  Forecasters say that up to ten inches of rain turning into two feet of snow in higher altitude could hit the East Coast next week, and are warning that the track could still change as much as 200 miles.  "This storm certainly has the potential to stand on its own. We are dealing with categories we don't normally see here," Dr. Louis Uccellini, director of NOAA's National Centers for Environmental Prediction said. "There will be significant surge with this as the storm moves from the southeast to the northwest towards the coastline, and that's going to become a very important part of the forecast for us as we near this event at the beginning part of the week," he said. By next week Sandy is expected to turn into a winter storm hybrid -- dubbed a "Frankenstorm" by National Oceanic and Atmospheric Administration forecaster Jim Cisco – and could ravage the coast with tropical storm winds. "This is not being overhyped. I would use the terms devastating and historic," Accuweather's Bernie Rayno said. "A one in 30 year storm, or even in the fact the way this storm is going to be tracking east toward the coastline in New Jersey, it could be a once-in-a-lifetime storm."

New York City and northern regions in the eastern corridor are likely to be hit hard and forecasters are warning that the storm may linger for days as it covers a massive area. There is a 90 percent chance that on Monday the East Coast will take a direct hit, forecasters say.  “Compared to [Hurricane] Irene, we're going to see much broader surge impacts. The surge impacts for Irene were fairly tightly focused. This is going to be a broader event. Same thing with the wind, "James Franklin with the NHC told ABC News. Sandy, currently a category 1 storm, will cross the Bahamas today as its western fringe scrapes eastern Florida, according to the National Weather Service. The storm is expected to slow and turn northwest overnight and during the day.

The storm is expected to hit the Metro Area (New York and New Jersey) on Monday and Tuesday, and to minimize the impact on the IT infrastructures, the following recommendations are made. The time frame to do this will depend on the actual proximaty of the storm and the availiblity to perform these tasks.

  1. Turn down any non-needed equipment, to include servers, workstations, laptops, monitors, fans, speakers, etc at your desk or IT area.
  2. Only maintain business critical servers online (Exchange email servers, File Servers, Business Applications)
  3. Relocate any IT equipment that is located by windows or possible leakage areas (including ceilings and doorways)
During the storms:
  1. Expect electical outages, fluxuations, brownages, etc.
  2. There may be outages of Internet Service Providers (Cable, FIOS, T-1, DSL) services
  3. There may be outages of websites, including hosted websites
  4. There may be outages of DNS servers which would prevent sites and services (FTP, email, web, VPN, remote) from working properly
  5. Phone service provides (analog and digital) may be out for extended periods of time
  6. UPS (Uninterupted Power Supplies) may run out of battery power

Atlantic Support Staff will be oncall for emergency assistance with bringing up any network equipment. Please follow the same avenue for requesting support.Atlantic Care IT

 

Tags: AtlanticCareIT, Atlantic, IT, Hurricane Sandy

Atlantic recognized as an Elite Dealer by The Week in Imaging’s 2012 Elite Dealers!!

Posted on Tue, Oct 02, 2012

Atlantic is recognized as an Elite Dealer 2012 by The Week in Imaging's 2012 Elite Dealers!

click THIS LINK: http://www.theweekinimaging.com/elite-dealers/

The Week in Imaging’s 2012 Elite Dealers, Posted on by Scott Cullen

"The Week in Imaging’s Elite Dealer Awards: The award honors the best and the brightest in the dealer community. The dealers being honored each week starting today and throughout the month of October aren’t necessarily the biggest dealers in the business although some are and many are doing well from a financial perspective. However, may are still enjoying growth, offer innovative marketing and sales programs, are deeply involved within their community, have a strong work culture, treat their employees well and have shown a willingness to do what it takes to remain relevant in an ever-changing market by adapting new technologies, services, and solutions. Indeed, it’s not any one thing that makes an Elite Dealer, it’s a combination. And now let’s meet the Elite Dealer Class of 2012.

(JUMP to Atlantic:)

Atlantic, Tomorrows Office

www.tomorrowsoffice.com

New York, N.Y.

Year Founded: 1959

Number of Employees: 285

Approximate Yearly Revenues: $80 Million

This Year’s Most Significant Accomplishment: Returning the IT department to profitability after three years of losses.

Primary Hardware Vendors & Solutions and Services Offerings: Ricoh, Toshiba, Konica Minolta, Kyocera, Managed IT, Document Management, MPS and Records Retention

Larry Weiss, President of Atlantic, Tomorrow’s Office

If we’re still in a recession, somebody forget to tell Atlantic, Tomorrows Office. Their copier business is up 25 percent over the last three years and their IT business has grown 50 percent during the same time period. President Larry Weiss and company must be doing something right.

Besides the great service that Atlantic provides, clients say they’re “easy to do business with” and that their staff is always upbeat and helpful. Add to that Atlantic’s Seal of Satisfaction, which gives customers some serious piece of mind about doing business with Atlantic.

One of the neat marketing programs that never fails to impress us is Atlantic’s Year End Blitz – “Everyone’s a Winner.” It’s a sales promotion that finds hardware flying out the door. How well does it work? “Last year sales revenue was $4.4 million with over 350 units sold in two weeks,” responds Weiss.

Despite being one of the top office technology dealerships in the New York market, Atlantic still has its share of challenges. The biggest challenge Atlantic had to overcome was providing a culture where copier reps and IT reps would go on joint calls together and not be threatened by each other. “Although this is not where I would like to be, it is improving and more joint calls are taking place each month,” says Weiss.

Asked for more details about the dealership’s biggest accomplishment of the past year, Weiss mentions the hiring of a new CTO two years ago. “To watch the IT department, under his leadership, come together and return to profitability after three years of losses was great,” he beams. “The business sector grew 50 percent in 2012 and we look at a 30 percent growth in 2013.”

The big sale of the year was a major school district in New Jersey valued at $1.2 million. Not bad.

Atlantic does a nice job of supporting the community, giving back $300,000 a year in donations. Additionally, sales reps are encouraged to volunteer with a non-profit. Plus this year they provided 250 underprivileged children the chance to meet and greet the Mets, play on the field, and then watch a game. Impressive, especially since Weiss is a diehard Yankees fan. Not that he’s changed his pinstripes, we know he still bleeds Yankee blue.

With an eye to the future, Atlantic’s managers are involved in educational programs, Vistage Key Leadership groups, and attend seminars by business leaders. Similarly, the executive management team is working on SWOT (Strengths, Weaknesses, Opportunities & Threats) analysis to ensure the company remains on the path to future success. “Education is an ongoing theme at Atlantic!” exclaims Weiss.

So is being an Elite Dealer!

Tags: Managed Print Services, paperless office, Managed IT, Atlantic, Larry Weiss, Production Print, Professional Services, DMS, IT Services, Elite Dealer, IT, The Week in Imagining, This Week in Imaging's 2012 Elite Dealers

Atlantic recognized as one of the fastest growing VAR's in the US!

Posted on Fri, Sep 28, 2012

Facsimile Communications Inc. Named One of the Top-Performing SMB Channel Partners in the U.S. by Ingram Micro World’s Largest Technology Distributor Recognizes Facsimile Communications Inc. to its Inaugural Ingram Micro SMB 500 List  

New York, NY, Oct. 8, 2012 --- Facsimile Communications (dba Atlantic, Tomorrow’s Office) today announced it has been named to the Ingram Micro SMB 500. Unveiled at the Ingram Micro 2012 “Turn the Tables” Fall SMB Invitational in Rancho Mirage, Calif., the inaugural list celebrates the top 500 fastest-growing Ingram Micro U.S. channel partners focused on small and midsize businesses (SMBs). Ranked at number 272, Atlantic grew its business with Ingram Micro by 128 percent between June 2009 and June 2012.

Developed in collaboration with Ingram Micro’s Business Intelligence Center and U.S. SMB Business Unit, as well as channel research services firm The 2112 Group, the Ingram Micro SMB 500 list was derived from the more than 20,000 U.S. solution providers and MSPs who work with Ingram Micro’s U.S. SMB Business Unit. Those channel partners named to the list demonstrated a consistent, average three-year growth rate of more than 200 percent. The list also takes into account select criteria such as company size, overall technology category revenue growth and innovation with SMB business engagements.

“Our managed service programs allow organizations to focus on their core business, not their supporting IT infrastructure,” said Bill McLaughlin, Chief Technology Officer for Atlantic.  “Our best of breed technologies bring automation, efficiency and scalability that translate into increased productivity and real savings to our customers. We are pleased to be recognized by Ingram Micro as one of its fastest-growing, SMB-focused channel partners in the U.S.”

“Technology plays a critical role in the overall growth, operational scale and continued sustainability of SMBs across the U.S.,” says Kirk Robinson, vice president and general manager, Commercial Markets Division, Ingram Micro U.S. “As one of this year’s top-ranked SMB channel partners, Atlantic has demonstrated its business strength and sent a clear message that serving the technology business needs of SMBs is a top priority. We congratulate Atlantic on this accolade and look forward to enabling their continued success in 2012 and beyond.”

The complete listing of the Ingram Micro SMB 500 can be found at www.im-smb.com/smb500 and www.channelnomics.com/smb500.

More information about Atlantic is available at www.tomorrowsoffice.com.  

About Ingram Micro Inc.

As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics, technical and financial support, managed and cloud-based services, and product aggregation and distribution. The company is the only global broad-based IT distributor, serving more than 145 countries on six continents with the world’s most comprehensive portfolio of IT products and services. Visit www.ingrammicro.com.

About Atlantic, Tomorrow’s Office

Atlantic Tomorrow’s Office is a national leader in the office automation and managed services arena. Founded in 1959 as Atlantic Photocopy, the company has since grown from a five person operation to a 250+ person organization now supporting advanced technology solutions to over 15,000 customers in the New York City metropolitan area.  Atlantic is an Office Technology and IT Solutions company (VAR) providing niche horizontal and vertical market services to small and large corporations.

Click this link: Atlantic recognized by Ingram Micro as one of its fastest-growing, SMB-focused channel partners in the U.S.

Press Contacts:

Bill McLaughlin

Chief Technology Officer

bmclaughlin@tomorrowsoffice.com

 

Marie Rourke

WhiteFox Marketing (for Ingram Micro)

(714) 292-2199

marie@whitefoxpr.com

Tags: Atlantic, Ingram Micro, business partners, Facsimile Communications

GoDaddy Security Breach; Atlantic Client Notification

Posted on Mon, Sep 10, 2012

9/19/2012 Atlantic Computer Information Advisory Notice:

We have been notified that GoDaddy, Inc. has had a security attack, and is presently not processing any web traffic through its site. The CNN news channel has released this advisory:

http://www.cnn.com/2012/09/10/tech/web/go-daddy-outage/index.html?iref=allsearch

This appears to be related to hosting accounts at GoDaddy (email accounts, DNS hosting, websites) and NOT any site secured SSL Certificates that have been issued through GoDaddy to secure webmail or websites

They are currently working to fix the issue, and have given no ETA as to when it will be fixed or when traffic flow will be restored.

We will keep you advised, as we learn more.

 

 

 

Tags: Atlantic, IT Services, IT

7 Things You Should Look For In Document Management Systems

Posted on Thu, Aug 30, 2012

Business Insider posted this article:  http://read.bi/SUR4Km

Paperwork is something messy that no one wants to hear about. With document management, this becomes a foreign concept, as your papers suddenly become digital fingerprints on your computer. Of course, with the convenience of such a system, you have certain disadvantages that different systems take an approach to mitigating. Some of them are more efficient, and others provide a very innovative way of resolving issues often seen with users of their software.

But which one are you going to pick? There are many out there and they’re all hollering, saying that they have a one-stop solution for you.

Jim True, VP of Product Management at Cabinet, teaches us what to ask ourselves when looking for document management systems (DMS):

  • How much can it scan? Is it a system that can scan only 20-30 pages a day? Determine the volume of paperwork your business processes and choose accordingly. Higher volumes (over 50 pages a day) require automated systems.
  • Can you import your stuff quickly? If you’re going to choose a DMS, you might already have something implemented that makes you at least partially paperless. Would the new DMS handle the volume of things you have to import into it? If you already have a DMS and have outgrown it, you certainly need to get one that can handle higher volumes of data.
  • How’s the creation process? Can you create documents within the DMS, or do you have to move them manually from a storage device onto the platform? These are things to think about when you’ll be using the system daily.
  • How does the DMS let you search documents? Searching for a document can be a nightmare or a cinch depending on the system’s hierarchical structure. There are three ways systems provide search functionality: You can search by browsing an index, by inputting a title/keyword, or by inputting something that can be found within the document’s body. It’s important to have one or more of these methods, but it’s most important to have the one that works best with your operations.
  • Does it have competent integrated security? There are a ton of regulations (PCI, HIPAA, SOX, ISO, etc.) that require you to maintain user information and documents in a highly secure environment. You no longer have physical filing cabinets that you can lock. Does the DMS have a way to protect the privacy of individuals that documents pertain to?
  • Does it work with what you have? If you have a CRM solution or some kind of payment processing application, you have to make sure that the DMS works with it if you don’t want to spend all day transferring documents and inputting data. Check what DMS solution works with what you’ve got at this moment. It’s really important for your convenience and for the sake of your business’ efficiency.
  • Can it follow your protocols for document processing? If you must continually train employees on how to process documents, your DMS isn’t doing all it could for you. Find a DMS that can automate all of this so that your employees make less mistakes and operate more efficiently.

In many cases, you can get a demo of a product you’re looking for. Don’t hesitate to accept this from any company you can. It will help you determine whether this will be the permanent solution for you. Remember that you don’t want to have to purchase one solution. If you find out you don’t like it, go ahead and purchase another!

To find out more about DOCUMENT MANAGEMENT, http://www.tomorrowsoffice.com/services/managed-services/

Or contact the team at ATLANTIC TOMORROW'S OFFICE at 212-741-6400    info@tomorrowsoffice.com

 

Tags: paperless office, Document Management, digital record keeping, secure environment, Atlantic, DMS, scan, business processes, Scanning, filing cabinets, paperwork