Office Technology Insights Blog

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Personalized Customer Service and Your Business

The value of personalized customer service shouldn’t be underestimated. A recent report found that 66% of consumers feel that excellent customer service was their biggest motivator for buying from a particular company. The same report found that businesses that focus on providing an excellent customer experience throughout the entire buying process generate 60% higher profits than their competitors.

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Essential Hacking Terms Every Business Should Know

Data breaches are becoming a daily occurrence in today’s connected world. As a business owner, it’s important to understand the risks and educate yourself about the problem. There are plenty of blogs, newsletters and trade websites where you can learn about vulnerabilities as they appear. Like any industry, security professionals have a language that they use to describe and discuss vulnerabilities and solutions.

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The Advantages of Managed Print Services for Schools

Printing is a central function of every school system in America, large or small. As technology evolves, schools are facing increasingly complex challenges trying to stay ahead of technological changes. Managed Print Services (MPS) can help your educational institution to keep up with current print technology while keeping you within your budget.

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Digitize These Key Financial Tasks to Improve Productivity

Your company’s finance department is the heart of your organization. However, many finance teams rely on manual processes for key tasks. This can be inefficient and effect your company’s cash flow. For example, you leave an invoice on a colleague’s desk and wait for a signature. What if it gets buried under a pile of paper, or the signee is out of the office for the day? A study by the Aberdeen group found that with an inefficient system, a single invoice can take up to 14.3 days to process. Manual input can lead to errors, unnecessary bank fees, and cash flow problems.

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Seeking a Cloud Provider? Be Sure to Ask These Questions!

Choosing the right cloud provider is an important decision. In order to truly leverage the benefits of the cloud, it’s important to understand a provider’s security, privacy and operational capabilities. Be sure to do your due diligence by asking potential providers several key questions to make sure they can meet all of your needs.

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When Training Your Security Team, Incorporate These Best Practices!

When it comes to data security, security professionals have a saying, “Your security team has to win every time, the hacker only needs to win once!” No matter how much you’ve spent on the latest security measures, you’re always one bad click away from a problem. The most effective way to significantly reduce your risks lies with your people. Educating and making your team aware of the dangers and regular “what-if” training are absolutely the best ways to lower risk.

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