This notice is to advise you of a severe virus that has been affecting computers worldwide. CryptoLocker encrypts user’s files, and warns that a “ransom” of $300 needs to be paid in the near future or the files will be deleted. People have reported that they paid the ransom and did not have their files restored. Click here for additional information on the attack, or visit the Department of Homeland Security’s website for additional reference material.
In the event you encounter the CryptoLocker please contact our help desk immediately by emailing Atlantic IT Support (atlanticitsupport@tomorrowsoffice.com) or by calling 212-507-9420. We have the ability to remove the malware for the affected user’s workstation, however it is not possible to un-encrypt the files. Our support staff will be able to restore the affected files from your most recent backup, so it is important to ensure you have recent copies of the files.
The delivery of the virus has been done through several methods such as fake emails designed to mimic the look of legitimate businesses and through phony FedEx and UPS tracking notices. It is important to remind your staff to use best-practices to avoid being infected by CryptoLocker and other attacks:
• Use caution when deciding to view unsolicited email.
• Treat email attachments with caution.
• Don’t click links in email messages unless you are certain of the origin.
Bill McLaughlin | Chief Technology Officer